Privacy policy — Neom GEO & AI Content
Neom (“we”, “us”) provides the Neom GEO & AI Content Shopify app. This policy explains what information the app processes, why it is processed, and how to exercise privacy rights. The app does not request Shopify customer or order data.
Information processed and purposes
To provide its features, the app reads the installing store’s product catalog and public storefront pages. It stores catalog snapshots, storefront checks, merchant-created shopping questions, AI answers and citations, recommendations, usage records, and product changes that a merchant approves. Shopify account and session information is used to authenticate the merchant and connect the app to the store. This information is used only to provide, secure, troubleshoot, and improve the app’s features and to enforce plan limits.
AI processing
When a merchant uses an AI feature, relevant product facts, public-page information, and merchant-created shopping questions may be sent to OpenAI through its API to generate analyses, answers, recommendations, and content. Questions may include the language and country selected by the merchant. API requests use OpenAI’s store: falseoption. Avoid including personal or confidential information in shopping questions.
Service providers and international processing
Shopify provides the commerce platform, authentication, and app billing. Railway hosts the app (production service region: US West) and its database. OpenAI processes the information sent for enabled AI features. These providers process information under their applicable service terms and privacy commitments. Information may therefore be processed outside your country; applicable transfer safeguards are provided through the relevant provider agreements.
Security and retention
Store records are separated by Shopify store. Shopify session credentials are stored server-side and are not exposed in the app interface. We retain app records while the app is installed. When the app is uninstalled or Shopify sends a mandatory shop-redaction request, the app deletes that store’s records and sessions from its primary database. The production database currently has no configured volume backups. Railway retains technical service logs according to the hosting plan’s retention period.
Your rights and contact
Depending on your location, you may have the right to request access, correction, deletion, restriction, or a copy of personal information, and to object to or complain about its processing. Contact Neom at contactneomai@gmail.com with privacy questions or requests. We may need to verify your identity and your authority to act for the Shopify store before responding.